Head of Client Support Services

Service Manager

The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed.

Key Responsibilities:

Service Management:

Lead, supervise, and support service work in daily operations

Manage schedules, job assignments, and resource allocation to ensure timely service delivery

Update and improve service methods to increase efficiency, quality, and consistency

Create and present regular service reports to senior management

Customer & Client Relations:

Develop service proposals, estimates, and service contracts for clients

Maintain strong customer relationships and ensure high levels of satisfaction

Respond promptly to service requests, issues, and complaints

Identify customer needs and recommend appropriate solutions

Hands-On Service Work:

Perform general handyman and service work as needed, including (but not limited to): Minor carpentry, drywall, and painting

Basic plumbing and electrical repairs

Door, hardware, and fixture repairs

Cage and kennel installation

Troubleshooting and general maintenance tasks

Maintaining a clean, organized, and hazard-free job site

Assist technicians in the field on complex or time-sensitive jobs

Ensure all work meets company quality standards and safety requirements

Operational Oversight:

Ensure service jobs are completed on time, within scope, and to client expectations

Coordinate materials, tools, and equipment for service work

Enforce safety procedures and company policies on all job sites

Requirements:

Minimum of 2 years of experience in a similar role

Solid knowledge of the commercial construction process

Experience managing at least 2 employees

Excellent communication skills

Strong time management skills

Must be authorized to work in the United States without current or future employer sponsorship

Benefits:

Medical

Dental

Vision

401K w/ company match

PTO

Paid holidays

Recruiter/Agency Policy: RWE Design Build is not accepting submissions from outside recruiters or staffing agencies for this position. Any unsolicited resumes sent to RWE Design Build or its employees will be considered the property of RWE Design Build, and no placement fees will be paid.