Work from home Dispatchers
$50k - $55kSila
They keep technicians productive, customers informed, and the entire service operation moving.
This is a fast-paced role where you'll coordinate our field technicians throughout the day, prioritize incoming service needs, adjust schedules when things change, and help make sure we're putting the right technician in front of the right customer at the right time.
What You'll Do Manage and continuously monitor the daily dispatch board for HVAC, plumbing, and electrical service technicians
Dispatch technicians to service calls based on skill set, location, availability, priority, and customer needs
Maintain an efficient schedule that helps maximize technician productivity and minimizes unnecessary drive time
Monitor technician progress throughout the day and proactively adjust the schedule when jobs run long, cancellations occur, or emergency calls come in
Work closely with Customer Service Representatives to coordinate newly booked calls and scheduling needs
Keep customers informed of technician arrival windows, delays, or changes to their appointments
Identify open schedule capacity and work with the team to help fill available appointment opportunities
Prioritize urgent service needs while balancing previously scheduled customers
Maintain accurate customer, technician, and appointment information in the scheduling system
Help ensure completed calls are properly closed out and technicians are ready for their next assignment
Partner with field leadership and customer service to help provide an outstanding experience from the initial call through completion of service
Remain flexible and solution-oriented as priorities change throughout the day
What We're Looking For Previous dispatching, scheduling, customer service, call center, or service coordination experience preferred
Experience dispatching technicians in HVAC, plumbing, electrical, home services, or another field-service environment is strongly preferred
Confident communicating with both customers and field technicians
Experience with ServiceTitan or another field-service management platform is a plus
You understand that an open technician slot can mean a missed opportunity, a poorly matched call can hurt both the technician and the customer experience, and a lack of communication can quickly create frustration.
At Jones Services, our focus is on providing a best-in-class workplace while delivering world-class service to our customers.
Comprehensive Benefits: Medical, dental, and vision coverage to help protect you and your family.
Build toward your long-term financial goals with company-supported retirement savings.
Paid Time Off & Paid Holidays: Take time away from work to recharge and enjoy life outside of the office.
Training & Development: Supportive Team Environment: Work alongside customer service, field leadership, technicians, and other team members focused on helping one another succeed.
About Jones Services Jones Services provides heating, cooling, plumbing, and electrical services to homeowners throughout the Hudson Valley and surrounding communities.
Our customers depend on us when something in their home isn't working, and our Dispatch team plays a critical role in making sure help gets to them efficiently.
If you're organized, proactive, comfortable making decisions, and enjoy being at the center of a fast-moving operation, we want to hear from you.
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