Receptionist/Billing

Overview: We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at our Mays and Schnapp clinic in Jackson, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. Customer Service: Patient Registration & Information Collection: Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.
Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
Complies with applicable laws, regulations, and internal policies
Ability to handle urgent situations calmly and efficiently.
Strong critical thinking skills, including problem-solving, planning, and decision-making.
Experience/Education: Six months of experience in a physician's office is preferred. A high school diploma or equivalent is required.
Ability to develop and maintain effective relationships with patients and office staff.
Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.
Experience with medical records and billing systems is a plus.