M&T Bank: Senior Relationship Banker

Senior Universal Banker job at Byline Bank. About Byline Bank
Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in 2024-2025, 2025-2026.

Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you're detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Sr. Universal Banker opportunity!

The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal of converting service opportunities into sales events. UB performs a complete range of services for customers including processing transactions, opening/closing accounts, responding to inquiries, and assisting the team with functions relative to the daily operations of the Branch. This role supports complex transactions and sensitive client concerns while administering and explaining policies and procedures. UB is expected to periodically travel to other branch locations to support staffing coverage. A professional image as outlined in the Byline Bank Employee Handbook is required.

Identifies coaching opportunities for direct reports.

Identifies training needs of the Teller and Universal Banking staff.

Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.

Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.

Demonstrates the ability to work towards meeting customer service and sales expectations/standards.

Maintains positive interpersonal relationships with customers and employees.

Opens and services accounts and identifies cross-selling opportunities for new and existing customers.

Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability.

Displays exceptional customer service and sales skills and maintain a professional attitude.

Maintains accuracy and compliance in all account documentation.

Participates in the weekly scheduling of Tellers and Universal Bankers.

Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.

Ensures Tellers/Universal Bankers balance out at drawer limits daily, per Bank policy.

Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to.

Minimizes risk of losses, including cash differences and other controllable losses.

Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.

Processes Teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).

Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.

Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Continues to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.

3+ years of experience in a banking environment.

1+ years of experience as a Teller, Personal Banker or Universal Banker is a plus.

Strong knowledge of Microsoft Office preferred.

Working knowledge of banking regulatory requirements.

Knowledgeable about a wide variety of retail bank products and administrative support

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The anticipated hourly range for the position is $25.00 to $37.01. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at View phone number on click.appcast.io, Option #2. Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. J-18808-Ljbffr Byline Bank