Client Services Rep - 3rd Shift

1971 S Koeller Street, Oshkosh, WI, 54902 At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Facilitate needed updates to member’s accounts.Close shift for that business day.Create a bank deposit for next day.
Customer service background preferred.Basic computer proficiency.Exceptional customer service skills; Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Will occasionally encounter cleaning chemicals during shift.