Head of Business Operations - Remote

Job Title: Afterhours Operations Supervisor (3pm-Midnight; Remote-Illinois Residents)Location: Chicago, ILLHH Recruitment Solutions is currently seeking an Afterhours Operations Supervisor to join our client's organization in the Chicago, IL area.Key Responsibilities:Oversee all carrier and customer operations and shipments after regular business hours.Lead, coach, and mentor the afterhours team, fostering a positive and productive work environment.Act as the first point of contact for all issue escalations during shift, including handling carrier and shipper communication.Manage multiple tasks and responsibilities simultaneously, such as handling urgent customer requests, overseeing shipments, and ensuring team performance.Assess situations quickly, analyze issues like delayed shipments or missed deliveries, and implement effective solutions in real time.Proactively communicate issues and updates with customers and shippers as needed.Collaborate and coordinate communications with other departments to resolve customer issues and improve the overall customer experience.Utilize provided tools and technology to source capacity and recover shipments as necessary.Develop and implement strategies to improve communication, response times, and problem-solving capabilities.Qualifications:Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.Minimum of 3 years of experience in carrier sales, logistics account management, or transportation operations.Proven experience in carrier sales, including capacity sourcing and rate negotiation.Proficiency with Microsoft Office Suite (Excel, Outlook, Teams).Previous experience with McLeod, DAT, DFM is a plus.Bilingual proficiency in English and Spanish is a plus.Demonstrated leadership and team management expertise.Exceptional verbal and written communication skills.Strong analytical, critical thinking, and problem-solving abilities.Ability to work independently, remain calm under pressure, and make quick decisions to generate solutions.Outstanding organizational skills with meticulous attention to detail.Proven ability to collaborate effectively with diverse team members.Excellent time management skills, consistently meeting strict deadlines.Flexible and adaptable, with a willingness to adjust tasks and priorities as needed.Thrives in and is motivated by a fast-paced working environment.Compensation and Benefits:Competitive salary based on experience.Annual bonus.Retirement plan with company match.Health, dental, and vision insurance.Paid time off.LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics.Equal Opportunity Employer/Veterans/DisabledJ-18808-Ljbffr LHH