Head of Operations Management (m/w/d)

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

Work effectively with store management and store crews

Supervise the store's crew through assigning, directing, and following up of all activities

Effectively communicate information both to and from store management and crews

Customer Service

Assist customers with their questions, problems, and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations)

Maintain customer/patient confidentiality

Merchandise/Presentation

Price merchandise

Stock shelves

Support the planning, execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise

Support the planning, execution, display, and maintenance of off-shelf merchandise

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills

Advanced communication skills, supervision, and influencing skills

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

30

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.15 - $26.15 . This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 09/01/2026

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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