Part-Time Front Desk/Client Service Rep

PracticeVeterinary Hospital at the Lake provides full-service small animal care to Sherrills Ford, NC and the surrounding communities. We are also home to the region's only referral specialty center for small animal reproduction. Our board-certified specialists in reproduction, called theriogenologists, partner with our breeder clients and their primary care veterinarians to provide their pets with expertise and compassionate care in male and female reproduction and neonatology.More About The RoleReporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.Picking up the needs of doctors and teammates based on prior experiences and feedback.cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.Processes cash, checks, charge card payments and credit account payments.Performs a backup of the computer system on a regular basis, as directed.Performs and oversees the performance of posting daily business.Answers incoming telephone calls applying proper telephone etiquette.Handles emergency situations with great care, patience, and following established clinic policies and procedures.Requirements/QualificationsAbility to work on weekends as requiredHigh school diploma or equivalentPrevious veterinary experience preferredClient satisfaction references preferredPractices OSHA safety techniques including proper PPEBenefits OfferedPaid time offHealth insurance; dental insurance; vision insuranceRetirement benefits or accountsBonus incentiveFlexible work schedulesCareer and professional developmentEmployee Assistance ProgramEmployee Referral ProgramBenefits offered may vary depending on full or part time employment status according to company policy.