Head of Facilities and Maintenance

Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, And Inclusion Expectations
The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

The Facilities Manager manages the maintenance of all Goodwill locations in order to achieve goals by keeping areas repaired and maintained. The Facilities Manager will serve as the primary contact for all Goodwill locations regarding building issues, i.e. climate control, electrical, plumbing, damage, emergencies, and repairs.​

Manages, plans, coordinates, and performs facility maintenance and modification at all Goodwill owned or leased facilities.

• ​Acts as the project coordinator for all sizes of projects, including large scale repairs, remodels, and new facility construction projects.
• ​Coordinates contractor repairs and schedules maintenance as required.
• ​Monitors and/or performs recurring maintenance as needed.
• ​Maintains records of documentation of all repairs and/or scheduled maintenance.
• ​Performs carpentry, painting, basic electrical work, and minor plumbing repairs as necessary.
• ​Hires, trains, and provides performance feedback and appraisals for maintenance staff.
• ​Supervises landscaping at Goodwill facilities as required.
• ​Assists in any other projects or tasks as determined by management. ​ ​

Sets goals, accepts responsibility for achieving results, and quality of work. Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Depicts the brand and represents the business appropriately.

Project Management
Strategizes and executes projects utilizing business acumen, communication, collaboration and leadership. Manages risks, resources, scheduling, and expenditures. Institutes critical thinking, problem solving and team management. Delivers concise project status. Navigates risks and uncertainty. Constantly achieves the established level of expected quality.

Identifies, assesses and adjusts opportunities and assets to prevent waste, abuse and fraud. Builds, manages and maintains departmental and organizational fiscal responsibilities. Plans, estimates, and allocates monies for expenditures and resources for projects.

Proficiency with Microsoft Office suite software, including a strong emphasis on Word and Excel

• ​​High School Diploma or equivalent completion or Bachelor’s degree in any related field preferred.
• ​Minimum of 3 years of maintenance experience preferred.
• ​​Bilingual (English and Spanish) a plus.
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