Lead Host/Shift Lead

Lead Host Job

Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

Interact with, direct, train and develop host employees in a fair and dignified manner

Warmly greet and seat guests in the restaurant

Answer telephones, and take orders, messages and reservations

Available to work a variety of hours, days and shifts, including weekends

Safely and effectively move chairs, tables, highchairs and booster seats

Safely and effectively use and operate all necessary tools and equipment

Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction

Multitask calmly and effectively under pressure

Work in a confined, crowded space of variable noise and temperature levels

Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds

Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests' needs

Greet guests with a warm, sincere smile

Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy

Assist with processing hosts' new-hire paperwork

Schedule, conduct and/or oversee all aspects new-hire and on-going host training

Review and maintain host manuals and training materials

Observe host employees' service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action

Assist with maintaining and updating restaurant's "zoning" procedures

Use proper phone and voicemail etiquette and guidelines

Assist with clearing, cleaning and resetting tables and maintaining restrooms

Sell and accurately account for gift cards

Understand and respond knowledgeably to questions about the restaurant and menu

Follow all steps of service

Understand and follow the food allergy procedure and special orders/restrictions

Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems

Comply with all safety and sanitation guidelines and procedures

Successfully complete alcohol awareness training

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Get along well with others and be a team player

Other duties will be assigned as needed

RPM Italian