Loan Processor (Banking)

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
As an integral member of the Loan Operations Department, this position is mainly responsible for coordinating all activities related to loan payoffs.

Accurately prepare and distribute payoff letters to attorneys, branches and other financial institutions to include all applicable principal, interest, escrow, and fees owed or due customer
Ensure proper clearing of payoff funds before release of collateral/documents
Respond to calls from dealerships, attorneys, mortgage processing department, branches and lenders for discharges and lien releases
Research discharge requests on loans previously paid off or paid in full prior to a bank acquisition or conversion
Daily contact with customers, attorneys and bank officers by phone, letters, group email and/or research requests
Cooperate with employees within the loan operations department and other departments to provide quality service, solve problems, and achieve goals across the bank
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all requirements in a timely manner
Cooperate with employees within the department and other departments to provide quality service, solve problems and achieve goals across the bank
Education, Training and Requirements:
High School Diploma or GED required
Associates Degree in business related field or equivalent work experience preferred
All applicants must be 18 years of age or older
Must have intermediate to strong PC skills including ability to create and work with data in Excel
Preference will be given to a candidate with at least one (1) year experience in banking and knowledge of lending products and services; as well as working knowledge of the required documentation for Consumer and/or Residential or Business/Commercial loan types