Head of Operations Management (m/w/d)

Position Summary
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time.

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

Essential Functions

Lead others and work effectively with store crews.

Supervise, assign and direct activities of the store’s crew.

Effectively communicate information to store crew and supervisors in an open and timely manner.

Support Store Manager with action plans for operational and service improvement.

Assist customers with their questions, problems and complaints.

Promote CVS customer service culture (greet, offer help, and thank).

Required Qualifications

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership, supervision, and influencing skill.

Ability to work a full-time flexible schedule, including early morning, overnight and weekend shifts, overtime, and urgent issues.

Preferred Qualifications

Experience as a retail manager or supervisor.

Education
High school diploma or equivalent required.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range
The typical pay range for this role is: $22.87 - $36.87 per hour.

Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.

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