Client Service Rep _Work from home

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. Learn about our benefits designed for you to Thrive at work and at home.

On-Site (5 days)

What's in it for you: The Client Service Representative I (CSR I) delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotes, and supporting in the booking process of Service work for the Commercial HVAC business. The role will also focus on the development of sales skills and tactics through on-the-job training and classroom learning. Reporting to the Client Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. The CSR I role focuses on supporting and learning the sales booking process, with the intent of developing further into a customer-facing role (CSR II) responsible for identifying opportunities for growth and sales in an assigned customer portfolio. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client's facilities. Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner and in accordance with audit and compliance requirements.

Responsible for maintaining and driving the Service Agreement renewal process which includes Salesforce Opportunity management, assisting in reviewing contract performance, revising estimates, generating proposals, identifying scope growth opportunities, and delivering proposals to customers

Supports Account Managers with estimating and booking service work (service agreements, quoted repairs, etc.) for Strategic accounts as assigned.

Identifies and communicates issues, business goals and objectives as it relates to the estimating and booking of Service Work.

Assists local service office with management of accounts receivable for existing customers

Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work.

Assists in creating standard work / cadence for meeting customer needs.

Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.

Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED

Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self-starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation

Must be able to communicate effectively in person, by phone and through written communication.

Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.

Physically able to attend customer sites as required.

This role has been designated as on-site unless customer demands require you to be offsite.

Annual Base Salary Range or Hourly Base Pay Range:

$Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies