Fundraiser ~ Customer Support

Job Description
Job Description Reports To: Assistant Vice President of Annual and Digital Giving
FLSA Classification: Exempt (Salary)
Travel Required: Yes
Hybrid: Yes

Position Summary
The Annual Giving Manager is responsible for advancing relationships with individual donors who have the capacity to make significant philanthropic investments in The Greater Boston Food Bank (GBFB). In this fundraising role, their primary focus is on securing gifts between $1,000 and $10,000 from a portfolio of individuals to support the organization’s mission. They achieve this by implementing strategies to cultivate, solicit, and steward donors toward annual gifts that support the current and long-term priorities of GBFB. The Annual Giving Manager also will align fundraising activities around direct marketing campaigns and signature events.
In addition, the Annual Giving Manager may engage with and solicit donors capable of making major gifts of $10,000 or more annually, or bequest gifts. The Annual Giving Manager may collaborate with other GBFB team members, leaders, and volunteers to execute these activities.
Role & Responsibilities
Manage a portfolio of 250 or more prospective and current donors to secure annual gifts between $1,000 - $10,000 gifts, including multi-year pledges.
Conduct 30 – 50 intentional gift solicitations of portfolio donors annually. Participate in calling campaigns or other time-bound solicitation activities of non-portfolio donors at key times of year.
Actively cultivate and engage with donors on a consistent, ongoing basis, achieving a minimum of 150 visit contacts (in-person, virtual, telephone) annually across portfolio.
Apply moves management best practices in the qualification/disqualification of current and potential prospects and in the determination of prospect status attributes.
Collaborate with peer fundraisers, members of the Advancement team, other GBFB departments, senior and executive leadership, advocates, and volunteers to support donor cultivation and stewardship activities and events.
Consistently record activities and update information in Salesforce to ensure accuracy and upkeep of donor accounts, the overall donor pipeline, and for moves management tracking.
Frequent travel within Massachusetts, with some evening and weekend work required.
All other duties as assigned.
Skills & Qualifications

• Bachelor’s degree required.
• 2 - 3 years of client-facing fundraising or sales experience, or similar
• Must possess a professional demeanor, as well as strong interpersonal, customer service, organizational, and verbal and written communications skills.
• Proven capacity to develop constructive relationships with donors, colleagues, volunteers, advocates, and others.
• Ability to prioritize and be proactive.
• Capable of working independently and collaboratively.
• Proficiency in Microsoft Office suite and CRM databases (Salesforce a plus) required.
• Ability and willingness to travel within Massachusetts to meet with donors, including having a valid driver’s license.
• Ability and willingness to attend special events that may take place during evening/weekend hours.
• Genuine appreciation of GBFB’s mission and the ability to authentically communicate it.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work in an office environment.
Ability to sit for up to 3 hours at a time.
Ability to lift up to 25 pounds with or without assistance.
Ability the use of hands for simple grasping and fine manipulations.
Ability to travel based on business needs.
Work Environment
~ Hybrid: This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy on the team’s designated days. This schedule is subject to change based on the organization’s mission to end hunger.

Affirmative Action/EEO statement
GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.
No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.