Head of Service Management

Manager of Membership Services

The Manager of Membership Services is responsible for leading all season ticket member service, events, retention strategy, and fan experience initiatives for the Greenville Swamp Rabbits Ticket Sales Department. This role will focus on maximizing customer satisfaction, driving renewal revenue, and cultivating long-term relationships with our most loyal fans.

Help in developing a comprehensive season ticket member retention strategy, with a focus on increasing renewal rates and overall customer lifetime value

Oversee all season ticket member communications including renewal campaigns, service touchpoints, and benefit fulfillment

Analyze customer data, feedback, and trends to identify opportunities for improvement in service and retention efforts

Manage and optimize systems to ensure accurate tracking of customer interactions and renewal pipelines

Develop proactive outreach strategies including calls, emails, events, and in-game experiences

Lead execution of key member events such as exclusive meet-and-greets, appreciation nights, and VIP experiences

Handle escalated customer service issues with professionalism and a solutions-oriented mindset

Bachelor's degree in Sports Management, Business, Marketing, or related field

• 1-3 years of experience in ticket sales, service, or customer retention (sports or entertainment industry preferred)
• Proven track record of driving high renewal rates and customer satisfaction
• Strong leadership and team management experience
• Excellent communication, interpersonal, and relationship-building skills
• Experience with ticketing platforms (Archtics preferred)
• Highly organized with strong attention to detail and ability to manage multiple projects
• Customer-first mindset

Data-driven decision making

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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