Head of Security Product Management

At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

We’re committed to building an inclusive workplace where everyone feels valued and supported. This is a hybrid opportunity based out of our Waltham, MA office.

The Senior Product Manager executes Imprivata’s Access Management hardware strategy, overseeing badge readers, fingerprint readers, cameras, keyboards, docking stations, secure badges, and related devices for Enterprise Access Management (EAM), Mobile Access Management (MAM), and Enterprise Access Management Cloud (EAMC). This role manages the hardware portfolio roadmap and is accountable for adoption, customer experience, field readiness, partner performance, and lifecycle management.

It requires expertise in enterprise software, healthcare or enterprise IT, hardware and firmware integration, supplier management, and emerging security and authentication technologies. Manage the hardware product lifecycle, from strategic planning through margin management and delivery, to ensure alignment with the Access Management product suite and business objectives.

Own the roadmap, SKU management and country specific regulatory requirements for badge readers and other related hardware used across Imprivata EAM, MAM and EAMC.

Lead initiatives that move customers toward modern, secure reader technology while preserving fast, reliable workflows.

Manage technical relationships with hardware suppliers and partners, including roadmap alignment, new product introduction, firmware updates, compatibility, certifications, country specific requirements, RMA (Return Merchandise Authorization) and field readiness.

Work closely with Engineering, QA, Support, Global supply chain, Product Ops, Sales, and Customer Success to deliver high‑quality hardware offerings and resolve customer issues.

Use customer, field, support, and partner feedback to improve the hardware offering and prioritize roadmap investments.

Partner with Mobile and Access Management Product Managers to align hardware strategy with authentication, endpoint, and clinical and commercial workflow priorities.

Own hardware best practices, compatibility guidance, documentation, and enablement materials to support Sales, Sales Operations, Support, and Customer Success teams.

Monitor, manage, and report on escalations and success metrics, including secure reader adoption, quality trends, field readiness, customer impact, and business performance.

Bachelor’s degree in technology, Science, Business, or related field.

5+ years of product management experience, preferably in enterprise software, healthcare IT, hardware, device integrations, or identity and access management.

Proven experience managing hardware and software integration projects in collaboration with external technology partners.

Experience collaborating with Engineering, QA, Support, Global Supply Chain, Sales, Product Operations, and Customer Success teams to deliver products and address customer issues.

Skilled at translating customer, field, support, and partner feedback into clear product requirements, prioritized roadmaps, and compelling business cases.

Excellent communication, presentation, project management, and stakeholder management skills.

Familiarity with hardware certification, interoperability testing, device lifecycle management, RMA analysis, supplier management, and partner enablement programs.

Experience supporting go-to-market plans, sales enablement, field readiness, pricing changes, end-of-sale activities, and customer migration programs.

This position offers a total compensation range of $160,650.00 to $171,150.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). At Imprivata, we have a top‑notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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