Head of Operations & Business Management

Operations Manager - Intertek Caleb Brett, Carteret, NJ - In Office and Client Sites

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an experienced Operations Manager to join our Caleb Brett NY Harbor team in Carteret, NJ. This is a fantastic opportunity to grow a versatile career in the Testing, Inspection, and Certification (TIC) industry with a global and award-winning leader in the ATIC industry.

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Bringing quality, safety, and sustainability to life.

Operations Manager – Onsite

The Operations Manager is responsible for leading and optimizing inspection, and field activities to ensure safe, efficient, and profitable service delivery. This role drives operational excellence by delivering exceptional customer service, building strong client relationships, and supporting the company's financial and growth objectives. This position will travel at least 25% of the time.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

Ensure all operations are conducted in accordance with company policies, quality standards, ethical practices, and strategic business objectives

Lead and manage daily field operations to ensure safe, efficient, and high-quality service delivery

Oversee the planning, coordination, and execution of operational activities in accordance with client requirements, contractual obligations, and company procedures

Ensure adequate personnel, equipment, and resources are available to meet operational demands and service commitments

Lead safety meetings, audits, risk assessments, and incident investigations, and corrective action initiatives

Develop, and evaluate inspectors and supervisors, while fostering accountability, teamwork, and continuous improvement

Serve as the primary liaison between field personnel, clients, and management, ensuring effective communication and timely resolution of operational issues

Build and maintain strong client relationships, deliver exceptional customer service, and support business development initiatives to drive growth

High school diploma or associate degree

Minimum 3 years of experience within the petroleum inspection, testing, laboratory, or related ATIC industry

Ability to lead safety initiatives and maintain compliance with company, client, and regulatory requirements

Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams

Must be willing to travel approximately 25% of the time, including periodic overnight travel to support branch operations, customer meetings, audits, training, and business development activities

Ability to work in both office and field environments, safely access petrochemical / industrial facilities and marine vessels, and occasionally lift up to 25 pounds

Bachelor's degree from an accredited four-year college or university in a related field

2+ years of operational leadership experience within the petroleum inspection, testing, laboratory, or related ATIC industry

Experience managing personnel, budgets, client relationships, and operational performance metrics

Strong knowledge of petroleum inspection practices, cargo measurement, sampling, testing, and industry regulations

Customer-focused with the ability to develop and maintain effective relationships with clients, inspectors, terminal personnel, and management

Business development and/or account management experience a plus

Total Quality. Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

We Value Diversity

Intertek's network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email View email address on businessworkforce.com.