Automation Engineering Tech

Automation Specialist

At Werner Electric Supply, we're more than an electrical distributor we're a community that empowers people to grow, innovate, and truly make a difference. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

The Automation Specialist is responsible for working closely with customers and collaborating with internal teams to provide the customer expert product support and provide optimal products and solutions.

Develop and maintain comprehensive product knowledge, including features, benefits, and applications across various platforms.

Provide pre-sales support to customers including: review of customer project specifications and documents, preparing and presenting bills of materials, proof of concepts, performance tests, and properly sizing and recommending components to solve application requirements.

Provide post-sales support to customers including: assisting with customer technical product issues, implementation troubleshooting, product training, and escalating issues to appropriate vendor partners if necessary.

Perform gap analysis to identify target customers for specific products and pursue those opportunities.

Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers.

Collaborate with Account Managers, Business Consultants, and Solution Consultants in opportunity pursuits by defining the best products for the identified solution architecture.

Proactively facilitate and provide product-based training to internal teams including Sales and Customer Experience

Proactively provide customers relevant information on new products and technology related to their industry and application needs.

Analyze competitive product lines and communicate competitive product differentiators for customers.

Deliver Werner billable services including: installed base evaluations, network assessments, drive startups, and vulnerability discovery surveys, field services, and technical training.

Ability to travel regularly through assigned territory. Some overnight travel is required.

• Associate's degree in Automation, Engineering, Computer Science or other related field; Previous experience working directly with customers is required.
• Previous experience working with a customer relations management (CRM) software preferred.

Prior experience working as field service technician is a plus

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Medical, Dental, and Vision Insurance

• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Career Development & Leadership Training
• Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.