Operations Engineering Tech

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.We are the substrate that provides the source of truth for time sensitive decisions, effectively transforming the way that militaries close kills chains and enable mission autonomy. You will deploy our systems for missions in support of Homeland Defense.The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries.ABOUT THE JOBOrchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship hardware and software products in support of customer missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how customers interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer.Grow your business through customer success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril’s technology can make them more effective. Understanding Anduril’s value proposition and articulating how we can have an impact on a customer’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future.Work side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challenges. Anduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.Successfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many more. You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of Anduril to our customers.We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict. We actively seek out opportunities to better understand our customers’ mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities. those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success. Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the field.We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion. These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the customer’s mission.Structured Thinker and Problem Solver. At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and more. We assume best intentions and empathize with customers just as we do with our colleagues. Can you develop rapport at both the user and executive levels? We are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolving. Finally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step back. You should also seek 360 feedback to help inform your growth trajectory as a leader.WHAT YOU'LL DO:Serve in a customer-facing Account Manager capacity, working directly with a Department of War Service to develop and deploy Anduril integrated hardware-software C2 products to meet customer and operational needs. Manage the day-to-day customer engagement rhythm — meeting prep, action item follow-through, stakeholder map maintenance, and comms cadence with the customer’s team.Own the delivery of contract deliverables to include the developing, and implementing, measures of performance and effectiveness, writing technical reports and creating user engagement roadmaps.Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril C2 products during training, exercises, and normal use within unit schedules.Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products.Develop and contribute to a streamlined user feedback and engagement system, which include issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events.Own the working-level translation of customer requirements into engineering-actionable documentation. REQUIRED QUALIFICATIONS:Experience in program management and product deployment rolesExceptional interpersonal and stakeholder management skillsUnderstanding of U.S. and allied military operations, doctrines, and multi-domain environmentsExperience translating and decomposing highly technical concepts into operational requirements and performance specificationsStrong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolutionWilling to travel as necessary (25-50%)Secret Clearance or above requiredPREFERRED QUALIFICATIONS:Experience in Defense Technology Product/Program Management or Solutions Architect type rolesExperience and familiarity with Homeland Defense, Ballistic Missile Defense, and/or dense compute work loadsFamiliarity with doctrinal, functional, and technical command and control concepts, processes, and principlesFamiliarity with Intelligence Community Directive 705 standards to support the physical security, construction, and accreditation of Sensitive Compartmented Information Facilities (SCIFs)US Salary Range$129,000—$208,000 USDThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; Additionally, Anduril offers top-tier benefits for full-time employees, including: These scammers often attempt to extract payment or sensitive personal information.To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. 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