Plumber - Customer Service Experience

Residential Service Plumber
Astar Heating & Air Conditioning | Middletown, NY
Experienced plumbers have options. The difference is finding a company that respects your expertise, keeps you busy, and gives you the support needed to solve problems the right way.
At Astar Heating & Air Conditioning, our plumbers are trusted professionals who play an important role in the customer experience. We provide steady customer demand, strong dispatch and office support, ongoing training, and the tools and resources needed to deliver dependable service without cutting corners.
As a Residential Service Plumber, you’ll diagnose, repair, and maintain plumbing systems while helping homeowners understand their options and make informed decisions. You’ll take ownership of your service calls, work alongside experienced home services professionals, and have the opportunity to grow your skills and earning potential.
If you’re looking for year-round work, a supportive team, and a company that recognizes the value you bring to the field, Astar may be the right place for your next move.
What You’ll Do
Diagnose, repair, and maintain residential plumbing systems.
Service and install water heaters, fixtures, faucets, toilets, disposals, sump pumps, ejector pumps, and related equipment.
Repair water lines, drain lines, leaks, valves, and other plumbing components.
Perform plumbing inspections and identify code, safety, and performance concerns.
Explain diagnosed problems and recommend appropriate repair or replacement options.
Obtain customer approval before completing work and collect payment when appropriate.
Maintain accurate service notes, estimates, photos, and follow-up information.
Communicate parts, scheduling, and return-trip needs promptly to the office.
Maintain an organized vehicle, tools, materials, and assigned inventory.
Protect customers’ homes and maintain a clean, professional work area.
Participate in required meetings, technical training, and professional development.
What We’re Looking For
Previous residential plumbing service and repair experience.
Strong diagnostic and troubleshooting abilities.
Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.
Ability to independently manage service calls from diagnosis through completion.
Strong communication and customer service skills.
Ability to explain technical findings and available options clearly to homeowners.
Commitment to safe, code-compliant, and high-quality work.
Journeyman Plumber license or equivalent experience preferred.
Comfortable using tablets, mobile applications, and field service software.
Valid driver’s license with an acceptable driving record.
Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.
Why Work at Astar?

• Competitive compensation with performance-based earning opportunities
• Steady, year-round customer demand
• Strong dispatch, customer service, and operational support
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company-Provided Vehicle
• Company Phone or Tablet
• Uniforms and Professional Tools
• Ongoing Paid Technical and Customer Service Training
• Career Advancement Opportunities
• Support from an experienced home services team
• A professional environment that values quality, accountability, and teamwork

What Success Looks Like
Success in this role means diagnosing plumbing problems accurately, completing dependable repairs and installations, and helping homeowners feel confident in the recommendations you provide. You’ll maintain professional communication, document your work thoroughly, and help Astar continue earning customer trust through quality service and consistent follow-through.

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