Optician - Full time - Optician

Job ID: 14652

Location: Simpsonville, South Carolina, USA

Employment Type: Full-time

Job Description

Licensed Opticians are responsible for selling & dispensing eyewear and accessories to patients. They ensure patients are fitted with the right‑size frames and dispense lenses with correct prescriptions and measurements. As a key member of the business, they provide technical expertise and customer service that ensures patient satisfaction and repeat business.

Responsibilities

Deliver an extraordinary experience to each patient and provide complete understanding of customized recommendations for products and services

Custom‑fit glasses and precisely place prescriptions in lenses

Develop own clientele through outstanding service and referrals

Assist co‑workers with difficult or complex product needs & prescriptions

Stay current on company/industry products, procedures, manufacturer rebates, lens and frame types

Take and return patient calls, update on order status, resolve issues and, when necessary, Escalate to Store Manager

Retrieve patient charts and electronic health records

Assist patients in selecting frames, lens type and treatments (tints, coatings, etc.) based on needs and facial measurements

Educate patients on proper eyeglass and contact lens care

Collect eye and face measurements to ensure proper fit

Interpret prescriptions written by optometrist or ophthalmologist

Create work orders for lab technicians, specifying lens details

Follow up on all pending orders, verify timing, inform patients of delays, and notify when orders arrive

Dispense glasses, inspect product, check fit, adjust if necessary, and ask for feedback

Adjust eyewear to ensure visual acuity, proper fit and patient comfort using various tools

Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.

Communicate with technicians and/or store managers to provide additional patient information or order status updates

Inspect final product for flaws; clean and polish lenses using cloths and solvents

Clean and organize frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom to maintain overall cleanliness and visual appeal

Restock retail boards with new merchandise

Understand product issues, analyze problems, and accurately answer patient questions regarding insurance, warranty, product materials, services, pricing, upgrades, promotions, etc.

Collaborate with technicians, front‑desk associates, managers and optometrist

Sell miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

Qualifications

High School Diploma

State licensure

Optical dispensing experience

Minimum of one year experience as an optician (strongly preferred)

Experience with HIPAA requirements (preferred)

Strong organizational skills and attention to detail

Strong verbal and written communication skills

Excellent customer service skills and pleasant demeanor; sales experience preferred

Manual dexterity and hand‑eye coordination

Dependability and punctuality

Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

401(k) with match

Medical/Dental/Life/STD/LTD coverage

Vision service plan

Employee vision discount program

HSA/FSA

PTO

Paid holidays

Benefits applicable to full‑time employees only

Physical Demands

This position requires the ability to communicate and exchange information, utilize necessary equipment, and move around the office.

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