Dispatcher-Transportation-Full Time

Transportation Dispatcher

As a Transportation Dispatcher, you will manage scheduling, communicate route assignments, monitor transportation activities, and resolve any issues that arise—all while maintaining a focus on safety, efficiency, and exceptional service. Participation in a rotating on-call schedule for weekend coverage is required. If you thrive in fast-paced environments and enjoy problem-solving, this position offers an exciting opportunity to make a meaningful impact with a self-sustaining social enterprise. Join us today! Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.

Minimum Qualifications:

Education - High school diploma or equivalent required; Associate's degree in Transportation, Logistics, or related field preferred.

Experience - At least three years of related experience and execution of similar duties in warehouse/freight operations required.

Licensure, Certification, and/or Registration - Valid Driver's License

Other - Must have excellent communication skills. Must have excellent problem solving skills. Must have excellent critical thinking skills.

Job Duties

Essential Duties - % of Time

Schedules drivers for pick-up and delivery; selects most efficient routes for each driver. Assists the Transportation Manager with prioritizing and routing drivers for regularly scheduled routes and urgent needs. Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed. Consolidates orders into truckloads for specific destinations. Communicates delays and route changes as necessary. Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed. Monitors drivers' working hours to ensure compliance with federal and state laws and regulations. Assists with the oversight of maintenance and repair schedules for vehicles. Performs other related duties as assigned. - 90%10%

Supervisory/Decision-Making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? Yes No

Enter the number of direct reports and their position titles: N/A

Physical Requirements:

Required Standing Walking Prolonged periods of sitting at a desk and working on a computer - Preferred Ability to lift up to 15 pounds at a time

Skill Requirements:

Excellent verbal and written communication skills. Strong organizational skills to prepare and assign routes. Strong leadership skills to ensure drivers' compliance with direction and assignments. Basic understanding of geographical area and mapping programs to facilitate efficient routing. Proficient with or able to quickly learn dispatch and recordkeeping systems. Ability to work at a fast pace and under pressure. Thorough understanding of shipping industry.

Required Experience with Microsoft Excel Organization and prioritization skills Attention to detail Critical thinking Strong customer support mindset Verbal and written communication skills Reasoning and logic skills Team-oriented and collaborative interpersonal relationships skills Sensitivity to service population's cultural and socioeconomic characteristics - Preferred Experience with Samsara, McLeod, or AS-400 tracking programs.