Front Desk Receptionist - Overnight

Job Description
Job Description The Front Desk Agent plays a crucial role in ensuring a positive guest experience at our hotel by managing check-ins, reservations, and addressing guest needs with professionalism and care. Working primarily on day or night auditor shifts, this individual acts as the first point of contact to foster a welcoming environment, resolve inquiries, and maintain smooth front desk operations without supervisory duties. This position offers opportunities for career growth into management roles within the hospitality sector. Choice Hotels experience preferred.

Responsibilities
Manage guest check-in and check-out efficiently
Handle reservation bookings and modifications
Deliver excellent customer service and support
Answer and direct phone calls courteously
Process payments accurately and securely
Resolve guest complaints promptly and professionally
Monitor the lobby area to ensure a safe and welcoming environment

Required Qualifications
~ Entry-level experience in hospitality

Preferred Qualifications
High school diploma or equivalent
Customer service expertise
Familiarity with reservation systems
Cash handling skills
Strong communication abilities
Effective problem-solving skills
Ability to multitask in a fast-paced environment
Professional phone etiquette
Attention to detail
Choice Hotels experience