Head of Service Management

Ensures all employees know and understand that the customers are the reason WE exist; and that our customers will experience a best in class experience through our employees' team work and effective execution of their daily jobs. Is committed to making sure that the daily inventory of technician's time is consistently sold to revenue producing customers. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. • Ensures all employees maintain a professional appearance, works safely, and complies with all company policies. • Develops employees through hands on training, offsite training and mentoring to achieve their growth goals – ensuring that future openings within the company can be filled by internal candidates. • Create a succession plan for each key position in the department including Service Manager • Foster teamwork within the department and with all other departments. • Prepares and administers an annual Business Plan for the service department. • Travels to customer's locations and develop relationships to ensure future business • Other duties as assigned by supervisor

Supervisory Responsibilities / Organizational Structure

• Schedules and supervises all Service Department Employees. • Reports directly to the Operations Manager (when applicable) otherwise to the Branch / Division Manager

High school diploma or general education degree (GED); • Four years HD truck or Automotive related experience and/or training; Effective Communicator with all levels of daily business contacts • "Can Do, make it happen" attitude coupled with a High-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.