Head of Programme Management
The Fountain Group
Align Customer Success(CS) programs, projects and operational activities with strategic objectives of the GCS organization.
Partner with other stakeholders such as various Customer Success, Professional Services, Support, to implement prioritized projects and measure success against stated objectives.
Prepares presentations and status reports for internal management and cross functional leaders as required.
Assists with implementation of various CS initiatives and other reporting duties as assigned.
Develop and maintain dashboards and reporting using Gainsight, Google Sheets, SFDC, Support Portal, Support cases, Tableau, and other analytic tools for executive level, mid-managers, and individual contributors to drive insights and decision-making.
Proven experience in a highly demanding Project and Program Management environment.
Experience in using Salesforce, Gainsight, Tableau, Google Sheets, and other related analytic tools.
Experience in the Customer Success organization environment is a highly preferred.
Experience in the cybersecurity/Tech company industries is a plus.
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Vacancy posted 5 days ago
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