Head of Programme Management

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.
The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
We believe all people have the right to adequate housing and health care. Society benefits when adequate housing and healthcare are available to everyone.
We create lasting solutions to homelessness by:
Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
Achieving excellence through continuous quality assurance, innovation, and professional development;
Position Summary The Program Manager I provides leadership and oversight of daily program operations to ensure high-quality service delivery aligned with organizational values and goals. This role is responsible for supervising and developing staff, facilitating team coordination, and ensuring compliance with internal policies and external requirements. The Program Manager serves as an advocate and educator regarding best practices in serving persons who have complex needs and significant trauma histories who are experiencing homelessness. The Program Manager plays a key role in quality improvement, data integrity, and fostering a respectful, inclusive, and collaborative work environment. Through strong communication and partnership, the role supports both programmatic excellence and client-centered care.
Conducts regular supervision with direct reports to provide coaching, support, and performance management.
Sets and monitors staff performance objectives to ensure progress toward individual, programmatic, and organizational goals.
Provides oversight of day-to-day program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices.
Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce harm and promote recovery, and other evidence-based service models.
Participates in quality improvement efforts by supporting implementation, documentation, monitoring, and follow-up.
Assists in the development and oversight of program budgets, grants, and reporting deliverables, as assigned.
Demonstrates competency in EHR (Electronic Health Record), HMIS (Homelessness Management Information System), and other data systems and ensures staff compliance with documentation standards.
Maintains timely, accurate, and complete client records and ensures all required data is captured and reported.
Collaborates with internal teams and external partners to support effective coordination of care and program operations.
Understands and adheres to organizational policies, procedures, and compliance requirements.
Education, Experience and Job Competencies Education Bachelor’s degree in human services, social work, psychology, counseling, international relations, or related field preferred.
Two years of management and supervisory experience preferred.

Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness.
Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement.
Proven program management and supervisory experience, including staff development and team leadership.
Familiarity with non-profit organizational management practices.
Understanding of basic accounting principles and their application in a program setting.
Knowledge of homeless issues and sensitivity to the needs of underserved populations.
Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence.
Ability to organize and prioritize multiple responsibilities and manage tasks independently.
Attention to detail and accuracy in data management and reporting.
Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems.
Must pass a Colorado Bureau of Investigation (CBI) background check.
In compliance with the Americans with Disabilities Act (ADA), CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.
Must be able to read computer screens and printed documents.
Must be able to write, type and use telephones.
Works primarily in a climate-controlled office environment with frequent interpersonal interactions.
We’re proud to offer same-and opposite-sex domestic partner coverage.
Health Insurance - HMO or PPO
Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
Extensive paid time-off, including holidays, sick leave, and vacation
CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

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