Weekend Client Services Rep

Visitor Services Representative

Mass Audubon's Magazine Beach Park is seeking a Visitor Services Representative. This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting visitors in person, providing orientation to the park, exploration of nature exhibits, wildlife demonstrations, opportunities to purchase snacks/drinks, and access to restrooms. This position answers questions about events and programs, monitors building and grounds, introduces visitors to the many benefits of Mass Audubon membership, and educates guests about Mass Audubon. The Visitor Services Representative plays an important, integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Ensure a welcoming and safe environment for all visitors that represents Mass Audubon's values of accessibility and inclusion

Assist with the collection of program payments

Use a cash register and credit card machine for sales

Support the Site Manager in case of emergency per standing policies and procedures

Handle opening and closing procedures, including end-of-day register sales tallying

Set-up and clean-up of the building and the surrounding property including cleaning onsite bathrooms daily

Support sanctuary events and activities with operational tasks as needed

Occasionally assist during peak periods such as holiday weekends or special events

Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. Office skills, including computer, copier, scanning, and phone system

Experience with varied computer software programs (Office 365, Outlook, Word, Excel)

A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary

Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Customer Service/Visitor Service experience

Formal training or other experience in either the natural sciences or education

Compensation, Benefits and Perks This position's pay range is $18.50-$22.00 per hour; During the shoulder seasons (spring and fall) the position is Saturday and Sunday, 12 hours per week.