Client/Customer Support Rep

Member Services Representative

The Planet Fitness mission is to provide a unique environment in which anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is built. Our product is a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!

Organization Overview

Title: Member Services Representative

Reports To: Club Manager

FLSA Classification: Non-Exempt

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. United FP is dynamic, growing, and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls Club, then this may be your dream job!

What You'll Be Doing

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create "raving fans" by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey. You will ensure our club is super clean because our members value this and we're known for that too. Finding new and current members to join the fitness trainer in fitness classes.

Responsibilities Include:

Impress new and existing members when you introduce them to our Black Card amenities.

Help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.

Be a leader! Be passionate love what you do! Have fun and invite members to do the same!

Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.

United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

Qualifications

What You'll Bring to the Table:

Birthdate that confirms you are a minimum of 18 years of age.

Passion for helping others.

Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.

On-time dependability because you know people are counting on you.

High School diploma or GED equivalent.

Physical Demands:

Must be able to occasionally lift, push, or pull at least 50 lbs.

Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

Planet Fitness