Head of Operations Management (m/w/d)

Join to apply for the Operations Manager (IAH) role at CLEAR
Join to apply for the Operations Manager (IAH) role at CLEAR
With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Ongoing training & development programs to grow & advance your career with a growing company!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Spend 60% of time on the floor in a customer-facing environment at the airport
Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
Coach, mentor, and train the team to meet sales and customer service goals and standards
Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Employment type Employment type Full-time
Job function Job function Management and Manufacturing
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