Registered Nurse Rehab Liaison

Clinical Liaison – Acute Rehab & Transitional Care Units

The Clinical Liaison acts as a coordinator between internal and external referral sources, and hospital based rehabilitation unit operations: Acute Rehab Unit (ARU) and Transitional Care Unit (TCU). The Clinical Liaison is responsible for establishing relationships with Case Managers, Physicians, Payors and other referral sources. The Clinical Liaison will ensure appropriate patient placement through clinical screenings and assessments in collaboration with Case Management, Physicians, Medical Director of Rehab Unit and the interdisciplinary team. Achieves quantifiable objectives set by Enduracare Acute Care management. Calls upon hospital/personnel, physicians, and other potential referral sources to develop and manage key account within a specific geographical territory. Responsible for following CMS guidelines for ARU & TCU admissions, ensuring a complete Preadmission screening process, and management of a database that tracks statistical data for referrals, admissions and follow up.

Environment: Work will be performed primarily indoors at one of our facilities, throughout all areas, including in patient rooms, and on carpeted and/or tiled floors. Work will be performed routinely around other co-workers, healthcare staff, patients, and guests. Due to the nature of facility's business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne pathogens, and communicable diseases, as well as high-stress medical and/or life threatening situations.

Follows approved organizational and hospital policy and procedures. Utilizes appropriate patient information sources as well as direct communications with other members of the patient's care team to identify those patients who may need acute or transitional rehab services prior to returning home.

Performs on-site and off-site review of patients in designated facilities in a timely and thorough manner, so it justifies the admission decision. Pre-admission assessments must include detailed report of hospital course, functional and medical status, projected goals as well as anticipated rehabilitation program. Liaison must demonstrate both critical thinking skills in as well as compliance with all regulatory requirements. Updates to the Pre-admission screening are completed within 48 hours prior to admission to the acute rehab program. Fosters team work throughout the entire process.

Collaborates with Case Management, Nursing, Physicians and other members of interdisciplinary team regarding complex referrals. Assures effective hand off communication to Rehabilitation care givers. Works to ensure any equipment or special needs are communicated for patient upon admission.

Educates potential patients and families on rehabilitation and benefits of program(s). Offers each patient and family a tour of the rehab unit and distributes collateral materials appropriately.

Develops and maintains positive business relationships with key referrers internally, as well as externally assigned hospital(s). Provides exceptional customer service by ensuring patient referrals are managed and orchestrated seamlessly. Educates referral sources on rehabilitation programs and differences in levels of care as well as specialization of hospital programs. Functions as a clinical resource to help determine the appropriate level of rehabilitative care for patients. Advises referral sources on rehab admission criteria. Advocates for patient access for rehabilitation.

Develops and implements strategies to grow market share in core business lines in assigned hospital(s). Works closely with the Program Director as well as Medical Directors of ARU and TCU to promote education programs, meet and greets, and other collaborative meetings in hospitals. Represents hospital as a leader in rehabilitation medicine in the most professional and respectful manner.

Promotes hospital rehabilitation services and programs to the external community. Is available to assist at health fairs, educational programs, etc.

Continually strives to improve and develop the Clinical Liaison program, regularly identifying improvements and suggest changes as needed. Supports team members in the hospital and organization.

Licensed Professional in a clinical health care specialty: RN, Physical Therapy, Occupational Therapy, Speech Language Pathology, or Medical Social Work (MSW).

Graduate of an accredited school in clinical specialty.

Minimum two years of recent clinical care experience.

At least one year experience in healthcare sales/marketing preferred.

Demonstrated proficiency with computers, software and a variety of office equipment. Navigation of electronic medical record.

Must exercise sound judgment in handling professional/confidential nature of health care sales.

Moderate physical activity: o Push, pull, move, and/or lift a minimum of ten (10) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of fifty (50) feet.

Requires consistent computer work with repetitive typing and concentrating on computer screen.