Front Desk Receptionist / Hotel Front Desk

Front Desk Agent
At Hyatt Place Fort Worth, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Front Desk Agent greets and assists guests. In addition, this team member completes registration, room assignments and blocking providing excellent guest service. All associates must realize this fact and be aware that at all times it may be necessary to move team members from their accustomed shift and alter assigned duties as business dictates. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible.
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Count bank at beginning and end of shift. Report all cash over/shorts to management. Make cash drops in accordance with proper cash handling procedures. Comply with hotel and department accounting procedures including hotel credit and check cashing procedures. Ensure all credit cards and cash funds are balanced throughout each shift.
Effectively operate the hotel computer system or property management system.
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
Forward lost and found inquiries to the Housekeeping Department.
Ensure security and confidentiality of all guest and hotel information and material.
Attend work on time as scheduled and adhere to attendance policy.
Participate in daily pre shift.
Effectively respond to guest complaints.
Use wet floor signs as required. Use personal protective equipment. Transport guests in hotel van as needed.
Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Possess additional drivers' endorsements if required by state in order to operate the hotel van.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To treat all operating equipment and supplies carefully to minimize damage and reduce waste.
Adhere to all work rules, procedures and policies established by the company. Complete Chemical Training and Blood Borne Pathogen Training.
Must be able to read, write, and speak English fluently.
Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.