VIP Hospitality Host

Live! Casino & Hotel Virginia

Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
The VIP Host is responsible for providing customer service and assistance to VIP players at Live! Casino & Hotel. The VIP Host will ensure that the highest quality of service is provided so that Live Casino guests have a favorable gaming experience. Respond to guest's special complimentary requests and adjust based on sound, profitable decisions using the company's complimentary policies.
s CRM system throughout shift to seek out VIP guests, log guest transactions, offers, and communications.
Proactively identify high worth guests who are new to property or who do not have a host and offer service.
Act as service liaison to provide a seamless experience for guests travelling from other Live! Properties including proactive communication with the guest's host
Handle and respond to guest complaints to ensure a positive, timely outcome.
Assist with the planning and execution of promotions, special events and tournaments.
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
Skills to Help You Succeed:
Must have a customer-focused outlook. Basic knowledge of Microsoft Word and Excel
Broad variety of tasks and deadlines requires a flexible and irregular work schedule.
Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
Two years of experience in direct interaction with customers.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.

Generous Bonus Structure
Comprehensive Health Coverage
Retirement Savings with Company Match
Tuition Reimbursement
Exclusive Discounts on Travel, Services, Goods and Entertainment
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.

Apply

Vacancy posted 1 day ago

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