Head of Recruiting & HR

Human Resources Manager

Reports To: Director of People

Employment Type: Full-Time

José Andrés Group (JAG) is a global hospitality company dedicated to changing the world through the power of food. Through our restaurants, bars, hotels, and culinary experiences, we create extraordinary hospitality while fostering a culture rooted in excellence, innovation, and service.

We are seeking an experienced, people-focused Human Resources Manager to support our Washington, DC market. This role serves as a strategic business partner to restaurant leadership while ensuring exceptional employee experiences, compliance, talent development, and operational excellence across multiple restaurant concepts.

The Human Resources Manager will partner closely with Operations leadership and the People & Culture team to support all aspects of the employee lifecycle, including employee relations, performance management, talent development, recruitment support, compliance, engagement initiatives, and organizational effectiveness.

The ideal candidate is a proactive and hands‑on HR professional who thrives in fast‑paced hospitality environments, builds strong relationships across all levels of the organization, and is passionate about creating positive workplace cultures that drive employee engagement and business performance.

Employee Relations & Culture

Serve as a trusted advisor and primary HR partner to restaurant leadership teams and employees.

Provide guidance and support on employee relations matters, workplace concerns, conflict resolution, investigations, and corrective action processes.

Promote a culture of inclusion, accountability, respect, and hospitality across all locations.

Support managers in addressing performance concerns through coaching and development plans.

Facilitate employee recognition and culture-building programs.

Talent Management & Development

Partner with Talent Acquisition to support recruiting efforts and workforce planning initiatives.

Support succession planning and internal promotion initiatives.

Identify training and development opportunities to strengthen leadership capabilities and employee growth.

Facilitate leadership development programs and HR‑related training sessions.

Compliance & Risk Management

Ensure compliance with federal, state, and local employment laws and regulations.

Support I‑9, E‑Verify, wage and hour, leave administration, and workplace compliance initiatives.

Maintain accurate employee records and HR documentation.

Partner with legal counsel and leadership when necessary on employee relations matters.

Support workers' compensation, unemployment claims, and other risk management processes.

Performance Management

Guide managers through performance review processes and ongoing employee feedback practices.

Support performance improvement plans and employee development initiatives.

HR Operations & Partnership

Partner closely with restaurant leadership to support business objectives and operational needs.

Analyze workforce trends, turnover metrics, and employee engagement data to identify opportunities for improvement.

Support policy implementation and ensure consistency across locations.

Participate in special projects and strategic People & Culture initiatives.

Ability to occasionally work evenings, weekends, and holidays as business needs require.

Medical, Dental & Vision Insurance

Company‑Paid Life Insurance

Education Reimbursement Program

Competitive base salary and performance‑based bonus opportunities

Retirement savings plans

Bachelor’s degree in human resources, Business Administration, Hospitality Management, or related field preferred.

5+ years of Human Resources experience, preferably within hospitality, restaurants, hotels, retail, or multi‑unit operations.

Strong knowledge of federal, state, and local employment laws and HR best practices.

Experience managing employee relations investigations and performance management processes.

Excellent communication, interpersonal, coaching, and conflict‑resolution skills.

Strong organizational and project management abilities.

Experience working within HRIS systems; Ability to travel locally between restaurant locations as needed.

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