Hospitality Concierge - Full Time

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Hospitality Concierge
Full Time Bryn Mawr, PA, US
Come and join our vibrant retirement community and enjoy being a key member of our Team.
The Concierge will assist in designing and implementing a Concierge Program to provide boutique, personalized service and assistance to residents and their guests. The Concierge will manage and cultivate the program to enhance the experiences and exceed the expectations of our community members. This is an on-site position. Act as coordinator of the resident engagement platform, ensuring the accuracy and timeliness of information and working with departments to correct any discrepancies
Act as a first point of contact for resident and guest queries
Contact appropriate individual or department as necessary to resolve resident/guest problems
Understand all ancillary services and charges and build and update ancillary service fee tables within Full Count Point-of-Sale system
Ensure billing for ancillary services is accurate and timely.
Make reservations and bookings for various in-house activities and services including but not limited to:

Shuttle Services (grocery, medical appointments, routine errands, religious establishments, airport)
Home Services (supplemental housekeeping, laundry, maintenance and grounds services)
Culinary Services (grocery orders, facility dining reservations, event registrations)
Spa Services (massage, personal trainer)
Administrative Services (postage, copying)
Accept and record UPS, Federal Express and other package deliveries for residents and staff.
Stock and sell greeting cards
Build a network of local contacts to ensure high quality recommendations and enhance external service offerings including but not limited to:

Dinner Reservations at local restaurants
Limo Service
Pet Care (grooming, walking, boarding, in-home veterinary service)
On-Site Automotive Services (maintenance including oil changes, brake and battery service, windshield repair, car washing/detailing)
Develop an enhanced Concierge program to offer exclusive and unique services to residents on a subscription or a la carte basis. Plan one‑of‑a‑kind experiences for residents such as chef prepared dinners at‑home, hot air balloon rides, private theater screenings, party planning for celebrations and special occasions, or personal cooking classes. Initiate conversations with club members to identify personal preferences in order to create personalized service.
Develop a brochure of facility amenities available to residents’ guests.
Follow up service with personalized notes and surveys.
Proficient in Microsoft Word, Microsoft Publisher, Microsoft Power Point, Microsoft Excel and Adobe.
A genuine interest in and compassion for older adults.
Demonstrate creative ability and enthusiasm.
Experience in project management.
Works independently with a minimum of supervision.
Strong initiative and ability to handle multiple projects/roles in an evolving environment both individually and within a team.
Willingness to do what it takes to complete projects with a dedication to quality and innovative thinking.
Handles resident and employee correspondence and information in a confidential manner.
Hospitality and customer service experience required.
Must comply with the general attendance policies.
Must comply with all safety policies and procedures.
Must comply with all Compliance and Ethics policies.
Beaumont offers a comprehensive benefits package that may include Medical, Dental, Vision Care, Wellness Programs, 403(b) Plan, Paid Time Off (including Holidays, Vacation and Sick Time), Tuition Reimbursement and Scholarship Program.
Demonstrated ability to effectively use and adapt to a variety of digital tools, software, and systems relevant to the role. Proficient in data entry, report generation and utilizing software to streamline workflows.