Front Desk Medical Receptionist - Mental Health

Medical Receptionist

Classification Title - Office Specialist 2

Working Title - Medical Receptionist

Department - 333010 - SHC Ctr f/Stdnt Health & Cnsl-Offic

Representation - OP - SEIU/OPEU Local 503

The Medical Receptionist is part of a small team of front desk staff who support the day-to-day customer service, scheduling, and clerical functions of two clinics in SHAC: Health Services and Counseling Services. This position provides information about a wide range of medical and counseling services such as urgent care, routine primary care, diagnostic work such as labs or x-ray, STI clinics, acupuncture, telehealth and telemental healthcare, individual and group therapy, crisis counseling, and testing for learning disabilities and ADHD. The Medical Receptionist competently assists students in a cheerful and helpful manner prior to and during their appointments, including checking-in patients, navigating and completing clinic forms, verifying and entering health insurance information, and scheduling follow up visits. The Medical Receptionist uses a scheduling prioritization matrix, asking follow up questions that often involve personal or sensitive information, in order to problem solve and schedule medical and counseling appointments appropriately. The Medical Receptionist interacts on a daily basis with a large, multidisciplinary clinical team, which includes physicians, physician assistants, nurse practitioners, acupuncturists, psychologists, social workers, psychiatrists, and master's level interns and post-doc residents. The Medical Receptionist determines and clarifies SHAC eligibility rules prior to scheduling an appointment, conducts data entry including entering pronouns and preferred names for students, and assists students, parents, and faculty/staff with questions about the PSU immunization requirement for measles and covid-19 via phone, email, or in person. Accuracy, confidentiality, collegiality, calm under pressure, and excellent customer service are the highest priority in this position. In this front facing position, the Medical Receptionist is also responsible for creating a welcoming and inclusive environment for the diverse student body at PSU, as well as faculty/staff and the larger PSU community. SHAC is currently hiring for two Medical Receptionist positions, one with a start date of September 1st, 2026 and one with a start date of September 16, 2026.

Minimum Qualifications from Classification - Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience. Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Additional Minimum Qualifications for this Position - At least 6 months of experience by date of hire in a high volume customer service position medical/mental health customer service position.

Experience working with health insurance plans and electronic entry of insurance policy information. Experience working in a college health environment. Experience working with Banner and Point and Click electronic health record system.

Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship - Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours - Monday-Friday, between 8:30am-5:30pm, in-person

Total Compensation Range & Benefits Statement - The starting hourly salary rate for this position will be between $19.36 and $22.84. PSU's excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities

Application Instructions

Additional Application Instructions (deadlines, etc.) - Please include the names, email addresses and phone numbers for 3 professional references.

Portland State University