Housekeeper - Maintenance Services

Job Title: Housekeeper / Porter

Department: Maintenance

Reports To: Community Director and Service Director

FLSA Status: Non-Exempt

Position Summary: Meets standards regarding the appearance of the interior physical features of the community by performing tasks to maintain the grounds, amenities, unit interiors, and overall curb appeal of the property. At times this might include exterior cleaning as well.

Organizational Responsibilities

Journey Visionary: Work with on‑site team members to prioritize solutions and provide frameworks that will drive journey metrics.

Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.

Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.

Project Management: Create and maintain clear and sequenced plans to successfully launch projects.

Change Management: Experienced in leading cross‑functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.

Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.

Essential Duties and Responsibilities:

Cleans all common areas of the community including but not limited to, office space, amenities, and common area restrooms.

Inspects the community in person throughout the day to remove litter, debris, and ensure all common areas, office space, and amenities are neat and free of litter at all times.

Removes trash and remaining items from vacant apartments prior to starting the make‑ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.

Completes the make‑ready clean for vacant apartments to ensure the apartment is move‑in ready.

Completes assigned requests by Service Director and/or Community Director, and assists the make‑ready specialist in the turn process.

Distributes notices and communications to residents as necessary.

Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests and others.

Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services, engaging face‑to‑face with residents. This includes the ability to work in a stressful environment and work peacefully with co‑workers and residents.

Complies with Gallery Residential’s safety and risk‑management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.

Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations.

Work Hours: This position is scheduled for 40 hours in a regular work week. Hours of operation vary by site, but typical sites are open from 9:00am to 6:00pm Monday through Friday, Saturday 10:00am to 5:00pm, and on Sunday 1:00pm to 5:00pm. Housekeepers / Porters are often scheduled to begin work up to two hours before the opening of the leasing office and must be able to perform the essential job functions unaccompanied.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Employment history that demonstrates the application of knowledge and skills sufficient in the safe use of cleaning chemicals, hand tools, power tools, user‑moved aids, mechanical equipment, and measuring devices. High school diploma or GED is preferred.

Language Ability: Demonstrated ability to read, understand, and comply with product labels, safety, and policy and procedures manuals. Incumbents require proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and residents.

Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic duties.

Reasoning Ability: Demonstrated ability to apply principles of logical thinking to define and correct problems. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Incumbents must possess the ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Rudimentary knowledge and ability to access company software and perform standard repetitive tasks.

Certificates and Licenses: Current valid driver’s license is required.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities. Housekeepers / Porters have frequent exposure to and handling of cleaning chemicals and to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is regularly required to stand; walk; reach with hands and arms, climb, stoop, and squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.

Housekeepers / Porters must be able to push, pull, lift, carry, or maneuver weights of up to twenty‑five (25) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare or regular travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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