Head of Operations & Business Management

Directs and supervises all Branch operational functions including but not limited to Service Department, Equipment Department, Customer Service, Accounting, and Inventory. Manage Accounting & Financial Activities: Manage branch profit and loss performance against goals; partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals; manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts.

Customer Service: Responsible for partnering with Branch Manager to create a customer service culture within the branch. Resolve customer problems or concerns; manage Customer Service personnel; manage Service Department; assess customer satisfaction with Patterson.

Inventory Management: Manage merchandise, parts, and equipment inventory processes and inventory turns; responsible for resolution of inventory variances; play active role in excess inventory liquidation. Partnering with Operations Manager to create a customer service culture within the branch.

Performance Management: Create a culture of teamwork that promotes mutual trust and respect among all branch personnel. Review and evaluate the work of direct reports to assess job performance; coach and mentor employees to improve their performance; create performance improvement plans when necessary.

People Management

Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties.

Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment.

Administrative: Implement policies, procedures, guidelines, and standards; identify process improvements to increase efficiency or reduce costs; manage process to audit files and records for compliance; schedule or authorize training for employees; approve time cards, overtime and time off requests.

Bachelor’s degree or equivalent work experience.

General computer proficiency including knowledge of MS Office.

Degree in general business.

Previous management experience.

Experience in finance, inventory management, accounting or human resources.

Dental industry knowledge.

This position requires: moderate physical activity

Operating a computer or other office devices for the majority of the workday

Must be able to communicate with others in person, over the phone, and in writing.

Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

This position requires traveling to customer locations and providing services and support to customers.

Travel and On-Call

This position requires co-travel and overnight stay.

Full Medical, Dental, and Vision benefits and an integrated Wellness Program

401(k) Match Retirement Savings Plan

Holiday Pay & Floating Holidays

LifeWorks (Employee Assistance Program)

religious practices and observances; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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