Full Time Call Center Registered Nurse

RN Call Center, Full-Time

10hr shift, 9:00am-7:30pm

e/o weekend-holiday

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Responsible to drive Population Health through clinical access and communication in a call center environment. They are the first voice of Summa Health that patients, physicians, and hospital faculty will encounter when communicating the organization. This role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities: interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physician’s care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well‑being, utilizing resources available to uphold the population healthcare model, and any other questions or concerns.

Bachelor’s of Science in Nursing (BSN)

Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)

Current license to practice registered nursing in the State of Ohio

Experience and Training Required:

Three (3) years recent clinical experience in a physician office, home health, critical care and/or emergency room.

Two (2) years recent critical care clinical experience with previous clinical experience.

Relevant critical care experience includes: work as a direct patient care nurse in an emergency room, intensive care unit, or coronary care unit.

Relevant previous clinical experience: work as a patient care technician or similar in an emergency room, intensive care unit, or coronary care unit.

clinical phone triage

demonstrated excellence in clinical assessment using the nursing process

adult/pediatric nursing care in a physician or hospital setting

Knowledge of keyboard with extreme accuracy and Microsoft Office products (Excel, Word, Outlook).

Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity.

Customer Focus

Ability to multitask using the computer and interacting with patients/physicians virtually

Personal leadership skills

Work weekends, evenings, and holidays as assigned

Equal Opportunity Employer/Veterans/Disabled
$The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

Dependent Life Insurance

Short-Term and Long-Term Disability

Accident Insurance, Hospital Indemnity, and Critical Illness

Retirement Savings Plan

Flexible Spending Accounts - Healthcare and Dependent Care

Employee Assistance Program (EAP)

Daily Pay

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