Head of Programme Management

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. For more information, visit our US benefits website at usbenefits.The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. 85,100.00 - $127,700.00 Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.
Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
Bachelor's Degree with 6 or more years of related experience is preferred. This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.