Service Concierge Customer Support Position

Concierge Position at Renewal by Andersen

The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Renewal by Andersen (RbA) has an exciting opportunity for a Concierge to join our team in Fort Myers, FL! The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes.

Provide Signature Service customer service to homeowners

Schedule homeowners' technical measure, installation date, and reminder calls

Send out the post installation survey and resolve any post-installation situations

1+ years customer service experience

• Solid and accurate data entry skills
• Competency in Microsoft Office software
• To support our employees, we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Career Growth Planning & Nationwide Career Opportunities

*In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.