Head of Project Management and Client Services - Remote

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking a Project Management Director to serve as the US/Global project management account leader for a dedicated account team managing a large portfolio on behalf of a key strategic client.  The Project Director will lead a team responsible for planning and executing a variety of project types including but not limited to the following: interior fit-outs, facility-related capital improvements, site improvements, and new complex ground-up construction projects. A successful Project Director will exhibit the below critical traits: Superior client relationship management skills Proven team leadership skills Extensive experience managing projects and programs as a 3rd party service provider Progressive and client-centric approach, including a focus on bringing proactive thought leadership and leveraging JLL services to solve existing client challenges Aptitude for self-direction and a willingness to navigate uncertainty Strategic Objectives Growth     Assumes a lead role in the development and execution of the strategy for the Project Delivery platform and contributes to the development of the account’s overall strategy. Represents the platform and account in local, regional, and national industry/public forums and with clients as a senior representative of the Firm. Demonstrates high energy for the business, ability to energize others, and the willingness to take risks and make tough decisions Values      Communicates relevant company and client information to employees on a timely basis and conveys expectations to team members. Verbal and written communications are clear, concise and professional in appearance. Brand        Leads the platform in identifying and sourcing opportunities to meet future business development targets. Assists in sourcing new business for other business units within the company. Able to market all available products and service offerings. Contributes to the development of new product and service delivery ideas for the business unit and the company. Active in the management of multi-discipline client relationships. Oversees and advises the development of real estate strategies for the client. Develops platform’s delivery strategy. People      Directly responsible for attracting, retaining, and managing a team to support the Project Delivery platform. Digital       Assumes a lead role in managing teams or client assignments that involve projects having a high degree of technical complexity. Demonstrates skills that enable the individual to successfully address issues of varying complexity with respect to client management, real estate or other specialized areas. Position Expectations Provide exceptional full-service project management for the client across their national portfolio; guide team members to provide elevated levels of service Grow & manage key client and account relationships; manage conflicts to amicable resolution Achieve required KPIs while meeting/exceeding high standards for delivery & communication Actively cultivates new internal and external relationships that expand account capabilities and support cross‑platform growth opportunities. Assist client in developing a project delivery strategy linked to their current business objectives Successfully interact with and influence at varying levels within JLL as well as the Client organization Attract, develop, retain, and fully manage a team of geographically dispersed PM professionals Support organization’s goal of creating a diverse team at every level Coach team members in JLL standard procedures, market best practices, and methodologies expected for successful project implementation. lean-in to streamline process and challenge status-quo beliefs Embrace and model a mindset of “together we will find a way” to the entire team Assume lead role in developing and executing on a strategy for the team and overall business unit Ensure the team remains sized and staffed appropriately for the client’s expected workload Provide thought leadership to improve consistency, speed, and cost effectiveness of project delivery Oversee project management team’s implementation and execution throughout project lifecycle Manage vendor, consultant, and project team performance to ensure compliance with all contractual, jurisdictional, and client requirements Interface regularly with PMs, architects, client staff, property managers, and other vendors as needed to facilitate exceptional client experience Provide appropriate on-site supervision to ensure the account team’s performance criteria are met Craft, manage, and deliver against account’s P&L statement.  Leverage best practices, set appropriate goals, and manage the account effectively achieve or exceed corporate financial targets. Manage financials for the annual capital plan, including but not limited to regular year-end projections, variance management and reporting, and other reports as required by the client Demonstrate stewardship and ownership of the client’s capital plan Exhibit proficiency with relevant project management software, including JLL’s Adaptive Work Identify and address areas of concern regarding potential liabilities and risks (e.g. - Ensure that Account Director and key platform executives are fully and accurately informed of all project, internal team, and client issues that could affect JLL’s reputation Demonstrate visible commitment to creating a “one-firm firm” by utilizing cross-discipline teams as needed to meet client needs Demonstrate ability to envision opportunities and to introduce relevant JLL products and services Partner with direct manager and HR promptly to address team talent shortcomings when needed Any and all other duties and tasks as assigned Required Knowledge, Skills, and Abilities 10+ years of direct experience as a real estate project management leader Proactive thinker and leader Experience leading others within a corporate environment Proven ability to build consensus, influence outcomes and navigate complex stakeholder environments. Passion for simplifying complex situations/data, and ability to convey a streamlined and convincing recommendation to the client Strong working knowledge of architectural drawings and construction methods Highly organized with strong analytical skills High behavioral flexibility and agility in adapting leadership style to varied team and client needs. ability to interact with executive-level external and internal clients, as well as external team members (architects, contractors, client’s representatives, etc.) Ability to manage all aspects of construction projects effectively and efficiently including, but not limited to budgeting, scheduling, submittals, and change orders Previous experience effectively supervising, training, mentoring and evaluating talent at various levels within the organization or team Ability to develop and cultivate business relationships with existing and prospective clients Working knowledge of accounting and financial reporting, budgeting, & scheduling as they relate to corporate real estate Ability to lead individuals across a national platform to deliver superior results in client service Experience working with landlords and 3rd party developers Working understanding of capital plan creation and management Travel expectations:  20% to 40% Desired Attributes: Strong persuasive communication style that supports strategic influencing and effective relationship management. Demonstrated commitment to continuous learning and self‑development, modeling growth for the team. Ability to balance detail orientation with big‑picture vision and strategic risk‑taking. LEED, AIA, PE, or PMP certifications Experience managing contracts and delivering projects for clients in a Principal capacity Education Requirements: Minimum of a Bachelor’s Degree from an accredited institution, preferably in Architecture, Engineering or Construction Management.  Location:Remote -Atlanta, GA, Boston, MA, Charlotte, NC, Chicago, IL, Cleveland, OH, Dallas, TX, Miami, FL, Nashville, TN, New York, NY, Orlando, FL, Philadelphia, PA, Tampa, FLJob Tags:Client Relationship Building, Construction Industry Knowledge, Hospitality Real Estate Management, Project Resource Management, Service Delivery, Team ManagementIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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