E-Commerce Sales - eCommerce Salesperson

Sales Associate - Palo Alto, CA

Our Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Sales Associates you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Check out a day in the life of a Sales Associate Here !

The ideal candidate will be able to work a full-time schedule that includes weekend days. The targeted budget for this position is $24-$26 per hour. Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.

When it comes to our customer’s biggest moments, you know it’s the little things that count the most. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.

That’s why we offer an excellent training program and endless opportunities for career growth! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about our impact and team diversity Here!

• Lifestyle Spending Account. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Disability and Life insurance. Pre-Tax Commuter Benefits.

If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

Applications are being reviewed on a rolling basis.

We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

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Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on jobs.jobcopilot.com.