Associate Customer Experience Advocate

We're looking for an Associate Client Advocate for our office in Alpharetta, GA. The position is full-time and on-site. You'll be a key member of our Customer Advocacy team, engaging customers directly and helping manage the AI-powered tools that support our collections and renewals efforts.

You'llspend your day on the phone, proactively reaching out to customers to build relationships and carry productive conversations.You'llmanage AI agents and related workflows that support customer outreach, andyou'llapply strong business judgment to support collections and renewal activities, regardless of whetheryou'veworked in collections before.

You'llmake proactive outbound calls to customers, targeting 40-50+ calls per day, confidentlyinitiatingconversationsand building rapport.You'lloversee and manage AI agents and the workflows behind them, making sure automated customer touchpoints run smoothly andescalatingwhere a human conversation is needed.

You'llsupportcollectionsconversations, discussing outstanding balances and payment options with customers in a clear, professional way.You'llalso support renewal discussions, helping customers see the valueinstaying with Aptean and flagging opportunities for your team.

You'll use general business acumen to prioritize your outreach and understand the bigger picture behind each account. You'll partner closely wit h your Team Manager on escalations, complex accounts, and process improvements.

You'rea confident, natural communicator whoisn'tafraid to pick up the phone.You'recomfortable making 40-50+ outbound calls daily and thrive on carrying a conversation, building trust quickly, and keeping customers engaged. Prior experience in collections is notrequired. What matters most is your ability to get on the phone, holda great conversation, and represent Aptean well. You communicate clearly in English and are comfortable in Excel and word processing software.

Experience in customer service, sales, collections, or renewals

Experience working with AI tools, digital assistants, or automation platforms

Familiarity with CRM systems

A track recordof hitting outreach or engagement targets

Salesforce or similar CRM platforms

Excel and word processing software

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced,flexibleand casual environment, an outstanding opportunity for career development and growth.

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions.Aptean'spurpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers,distributorsand other focused organizations.Aptean'scompliance solutions are built for companies serving specific markets such as finance, healthcare,biotechand pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employeebaseis our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, ouremployeesand our company." - Aptean pledges to promote a company culture where diversity,equityand inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences,opinionsand beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

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