Senior Strategist REMOTE

Overview As a Senior Service Designer on the M&T Experience Design & Innovation team, you will lead the design of service and touchpoint experiences within the Commercial Bank.

Ideate and conceptualize service concepts aligned to strategies defined by product and workstream leads and provide recommendations for implementation.

Perform user/customer research in partnership with our User Experience Research team.

Translate user/customer insights into opportunity spaces for providing differentiating service experiences.

Contribute example service design best practices for M&T Bank.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.

Bachelor's degree in Service Design, Human Computer Interaction, Strategic Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant work/service design experience

Background in the design/user experience field, preferably demonstrated through an online portfolio

Hands-on experience designing for a variety of digital touchpoints and non-digital channels

Experience conducting remote and in-person workshops; Proficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community

Proficiency in industry best practices for digital and non-digital products and services

Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

Customer Centric - Outside in perspective with a focus on improving the customer experience

Curiosity - Seeks out ways to improve the customer experience

Experience in financial services industry a plus

Work Model & Office Locations
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Anticipated Travel Requirements

Employees in this position should be prepared to travel at least once per month.

Travel frequency may fluctuate based on business demands and the nature of assigned projects.

Employees located outside the Buffalo market are generally expected to travel more frequently than those already based there

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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