Host Leader Overnight

About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

As a visible leader on the floor, the Guest Experience Lead directly influences the quality, energy, and execution of the guest experience. By supporting team members, resolving challenges proactively, and reinforcing expectations through action, this role helps create a cohesive, high-performing environment where guests feel genuinely welcomed, cared for, and remembered.

Lead by example through consistent delivery of refined, personalized guest service.
Support daily shift operations and assist in coordinating team coverage and flow.
Act as the first point of contact for escalated guest needs, concerns, or service recovery.
Provide real-time coaching, feedback, and support to Guest Experience Hosts.
Ensure adherence to service standards, brand expectations, and operational procedures.
Partner with housekeeping, concierge, food and beverage, and other departments to ensure seamless guest experiences.
Support onboarding and training of new team members.
Communicate effectively with leadership regarding daily operations, challenges, and opportunities.
Generous employee discounts across Heritage Hotels restaurants, spa, and retail
Complimentary meals during scheduled shifts
Growth and development opportunities
Supportive people-first culture rooted in New Mexico pride and community
Exceptional guest service skills with a passion for luxury hospitality.
High school diploma or equivalent required.
High school diploma or equivalent required.
Minimum of 6 months of hospitality or guest service experience required.
Luxury or high-volume hospitality experience preferred.
Flexible availability, including nights, weekends, and holidays.
Compensation details: 18.5-20.5 Hourly Wage