Head of Operations & Business Management

Vacheron Constantin is looking for a Boutique Operations Supervisor to join its Las Vegas team. As an Operations Supervisor, your mission will be to be responsible for boutique operational support. You will assist and report to the Director to ensure efficiency of administration, inventory, operations and logistics, while collaborating the sales team.

Boutique performance and operations management

Partner with management to support overall operations of boutique, as needed

Monitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracy

Ensure efficient administrative opening and closing of the boutique

Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock

Manage all functions of Operations in line with the Maison’s Policy and Procedures

Manage boutique operations in accordance with Brand and group compliance policies

Ensure effective and flawless compliance audit and present an action plan follow up post audit

Maintain strong partnership with Richemont local Finance, Audit & Security teams, while maintaining all guidelines and expectations

Assist with special projects, as needed

Business Development

Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events

Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

In collaboration with the boutique team, participate to all CRM and clienteling initiatives

Lead by example, monitor clienteling activities and share best practices with the team to recruit new clients and prospects and develop individual relationships (i.e. appointment booking process, data accuracy, clienteling tools and reportings…)

Represent Brand identity – Act as a Maison ambassador

Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community

Ensure image and operational standards accordingly to VAC guidelines (music, scent, flowers, boutique cleaningness,…)

Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager

cleaning , flowers, etc.)

Partner with management to identify training needs and coaching opportunities

Ensure proper understanding and execution of all brand guidelines and procedures among the team

2+ years previous experience in operations, within watches or high-value luxury products

Strong understanding of Customer Service needs and customer priorities

Excellent computer skills

SAP exposure is a plus

Personal Skills

Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision

Must be available to work retail hours including nights and weekends

Salary: $30 to $33 per hour

Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.