Head of Operations & Business Management

Sunshine Gospel Ministries (SGM) is a faith-based community organization on the South Side of Chicago. SGM's mission is to seek the renewal of the City of Chicago through ministries of discipleship, mercy and justice. SGM's vision is to empower youth and families to thrive and lead prosperous, healthy lives through connectedness, opportunity, and economic sustainability. Our culture is open, warm, inviting and family oriented, and we seek individuals who share a genuine passion for advocacy and impact.
The SGM Director of Operations is responsible for ensuring the effective functioning of all organizational operations, properties, and support systems. This position provides oversight and direction for business operations, IT infrastructure, and partnership relations. The Director of Operations ensures that SGM operates efficiently and sustainably and in alignment with SGM's mission, clear accountability, and a people-centered culture.

Organizational Operations and Infrastructure

Oversees daily operations across all SGM facilities and administrative functions, ensuring alignment with strategic, programmatic, and ministry goals.
Develops, implements, and continuously refines operational systems, policies, and processes that improve efficiency, communication, and accountability.
Manages procurement and purchasing processes, ensures cost-effectiveness, transparency, and alignment with organizational values.
Develops and maintains organizational dashboards, metrics, and reporting tools to track operational performance, compliance, and resource utilization.
Manages and maintains all liability and property insurance (including commercial, rental property, and vehicles) for SGM.
Partners with the Executive Director and Finance team to manage operational and facilities budgets, cash flow, and capital planning.
Collaborates with the Finance team to ensure compliance with grant funding requirements related to all SGM operations and facilities.
Property and Security Management
Provides oversight of all SGM-owned or managed properties, ensuring they are safe, compliant, well-maintained, and mission-aligned.
Manages keys, access control, security systems, alarms, and key fob platforms across all facilities.
Oversees maintenance, capital improvements, vendor performance, and long-term facilities planning.
Ensures compliance with local, state, and federal regulations related to facilities, housing, and property use.
Technology, Data and Systems
Oversees and provides support for organizational telephone and communication services.
Oversees, manages, and implements organization-wide technology tools and platforms, including VPN, cybersecurity, property management systems, digital infrastructure, security systems, and access platforms.
Ensures technology systems support collaboration, data integrity, operational efficiency, and the tracking of outcomes and impact data.
Procures and distributes office equipment, and coordinates repairs and replacements for staff.
Vendors, Contracts, Leases, and Partnership Management
Manages relationships with leaseholders and partners, including the restaurant, incubator/workspace, collegiate housing, and multi-unit buildings.
Manages vendor relationships, contracts, leases, and service agreements for operational, facilities, and technology needs.
Supports contracts and monitors quality and performance standards, service delivery, and cost efficiency.
Supports the development and stewardship of partnerships that enhance organizational capacity, sustainability, and community impact.
Oversees and ensures financial accountability for contracts, MOUs, and collaborative partnerships related to external partners. Contributes to the development and execution of SGM's strategic goals.
Leads cross-functional projects and ensure effective coordination between programs, finance, operations, and external partners.
Provides data-driven insights, analysis, and recommendations to strengthen organizational effectiveness and long-term sustainability.
Bachelor's degree in business, Nonprofit Management, Facilities/Operations, or related field (Master's preferred).
Minimum 7 years of progressive leadership in operations, facilities, or nonprofit administration.
Proven success managing multi-site facilities, enterprise activities, and organizational systems.
Strong understanding of nonprofit compliance and financial management practices. Proven self-management, team and project management skills
Property and facilities oversight
Relationship and partnership management
Financial and operational stewardship
Demonstrates a belief of community related to SGM's core values (Gospel, Radical Hospitality, Celebrating Beauty, Restorative Justice, Collaboration, Reconciliation, Fostering Effectiveness)
Cultural sensitivity to the African American community
Able to use discretion and judgment when dealing with confidential information

While performing the duties of this job, the employee will work in a public building and/or outdoors and thus will be exposed to weather conditions prevalent at the time. This role may require occasional evenings or weekends to address property or operational needs. On-site presence at SGM properties is required.
General Contractor-Property Management
Health Reimbursement Account
Employee Assistance Program
Paid time off (including 16 company holidays)