Head of Operations Management (m/w/d)

Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Operations Manager is directly responsible for operations of the Front Office and Housekeeping departments and offers additional support and operational coordination with other departments / functions: Engineering, Accounting, Sales, Valet, Security and outsourced Food & Beverage. This position will assure attentive, friendly, courteous and efficient service is delivered to external and internal customers, strive to exceed hotel budgeted profits through revenue initiatives and effective cost management, and manage customer experience, quality and compliance with corporate/brand policies and procedures while meeting/exceeding departmental financial goals.
Interview, hire, train, schedule, and supervise conduct performance evaluations, resolve problems, provide open communication with employees in Housekeeping and Front Office and recommend discipline and/or termination when appropriate. Resolve customer complaints, anticipate potential problems by reviewing and monitoring customer feedback from all sources
Monitor and maintain the Front Office and Housekeeping systems and equipment to ensure their optimum performance.
Ensure adequate supplies with inventory and ordering
Monitor and follow up on all cash overages and shortages.
Inspect rooms and public area for cleanliness and adherence to Legacy/brand standards.
Follow-up on all discrepancies found on the night auditor's room report. Organize and conduct daily department/shift standups and monthly department meetings with staff.
Attend monthly all-employee meetings and any other functions required by management.