Head of Operations & Business Management

Director Of OperationsWe are seeking an experienced and driven Director of Operations to lead and scale our restoration business. The ideal candidate brings deep industry expertise, strong analytical skills, and a proven ability to drive production, accountability, and performance across teams. This position will oversee all aspects of production, including project management, estimating, and field operations, while ensuring excellence in execution, data tracking, and customer service.Key ResponsibilitiesOperational LeadershipOversee daily operations across emergency services, asbestos abatement, and reconstruction divisionsDrive production performance through data, KPIs, and financial metricsEnsure all projects are executed efficiently, profitably, and in alignment with company standardsLead team accountability across Project Managers, Estimators, and Field StaffPerformance & AccountabilityEstablish and enforce clear expectations, metrics, and reporting structuresHold team members accountable to job duties, timelines, and system updatesMonitor job costing, margins, and production efficiency using internal systems and reporting toolsIdentify operational gaps and implement process improvementsEstimating & Financial OversightReview and interpret Xactimate and Symbility estimatesDevelop and oversee Excel-based Time & Materials estimates for insurance-related workEnsure accuracy and profitability across all estimates and job budgetsSystems & Data ManagementEnsure proper use and maintenance of existing software systemsDrive adoption of systems and enforce timely, accurate data entryCreate, maintain, and improve Excel-based tools, reports, and dashboards (including formulas and automation)Team Development & HiringLead recruiting efforts and play a key role in hiring top talentMentor and develop team members to improve performance and leadership capabilityBuild a culture of accountability, ownership, and continuous improvementCustomer ExperienceMaintain and reinforce a high standard of customer service across all divisionsEnsure client satisfaction throughout the lifecycle of each projectQualifications10+ years of experience in the restoration industry, including: emergency services, asbestos abatement (Plus), reconstructionProven leadership experience managing operations, production teams, and multiple departmentsStrong understanding of commercial and residential restoration projectsExpertise in Xactimate and Symbility, T&MAdvanced proficiency in Microsoft Excel (formulas, reporting, data analysis)Highly analytical with the ability to make data-driven decisionsStrong organizational and detail-oriented mindsetDemonstrated ability to drive accountability and performance across teamsExperience with hiring, recruiting, and team developmentWhat Success Looks LikeImproved production efficiency and profitabilityHigh team accountability and consistent system usageAccurate estimating and job costingStrong customer satisfaction and repeat businessScalable operational systems that support company growthThis is a key leadership position and long-term investment in the company's future. The Director of Operations will play a central role in scaling the business, improving performance, and helping drive growth from $5M to $10M+.With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our VisionTo Provide Extraordinary Care While Serving People In Their Time Of Need.