Overnight Concierge Attendant

Join to apply for the Concierge Attendant role at Odessa Marriott Hotel & Conference Center

As an M CLUB Concierge Attendant, you will fill a guest services role in supporting your hotel's guest experience goals. You will effectively maintain the cleanliness and order of the club, common guest areas and provide prompt and courteous service to guests.

This industry functions are open Monday - Sunday, Regular attendance in accordance with company standards is essential for success in this position.

Qualifications, Education & Experience

High School Graduate or General Education Degree (GED): or Work Equivalent

Computer skills required. Familiarity with Microsoft Office preferred. Good understanding of the English language.

Provide excellent customer service and maintain a professional demeanor.

Push/pull carts and other equipment up to 100 pounds.

Knowledge of the local area.

Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Be incredibly friendly, customer focused, love to smile and radiate a positive and accommodating attitude while interacting with customers.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Monitor club lounge for seating availability, service, safety, and wellbeing of guests.

Maintain cleanliness and condition of bar, bar unit, tables, and other tools.

Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.

Forecast additional meal requirements and communicate special requests to the kitchen.

Secure liquors, beers, wines, coolers, cabinets, and storage areas.

Document pertinent information in department logbook. Work to resolve guest complaints, ensuring guest satisfaction.

Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.

Be familiar with all local attractions/activities to respond to guest inquiries accurately.

Provides guests with information about attractions, facilities, services, and activities in or outside the property.

Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.

Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.

J-18808-Ljbffr Odessa Marriott Hotel & Conference Center